Managing orders in the online store

Once you've launched your online store on SiteCliq, you can collect and process orders from it directly in the site's settings.

Follow the guide below to see how your customers go through the order process and how you can manage orders on your side.

Important: online store is available for Pro sites only.

How can your clients submit their orders?

1. Once you've added a product card on your site, the click on the Buy/Order button adds the product to the shopping cart by default:

2. As the visitor presses the Buy/ Order button on the live site, it automatically opens a pop-up form to fill in the relevant contact information:

3. If the visitor decides to continue shopping, he/she can close the pop-up for now and return to it later. The cart will appear at the top right corner of your site:

Tip: the cart has a fixed position — if the visitor scrolls the page, it won't disappear.

How can you process an order?

All the orders from the online store arrive in the Order section of your account. This is where you can view new incoming orders and track their statuses. The orders don't appear in the CRM.

Besides, you get a notification on your email each time a visitor submits an order on your site:

1. To access the orders, open site's Settings and navigate to the Orders tab:

2. Here, you can see the general information about your orders in the table view. Click on the order itself to see the details:

3. In the new window, you can check the contact information of your client, details about the order as well as its status:

Here you can also leave some private notes about the customer or the order itself. They will be visible only to you.

4. Hover over the field in the contact information and click on the pen icon to edit it:

At this stage, you can contact your client to process the order using any preferred way. Once you've accepted the deal, you can change its status to keep track of your orders.

5. To change the order status, click on the drop-down menu and choose the relevant one:

6. Even unpaid orders are shown in your site settings. To change the payment status of the order, click on the drop-down menu and choose the relevant one:

7. If the client decides to purchase something else after the order has been submitted or simply puts the wrong product to the shopping cart, you can edit the order yourself. For that, click on Add more products and choose the relevant ones in the pop-up window:

8. If you want to delete the current order, click on the three dots near it:

• Related Articles

• Export orders from your online store

  Many business owners and managers prefer to work with orders through spreadsheets. They can be easily sorted, quickly modified, and shared with numerous employees simultaneously. In this article, you can learn how to export a CSV file with all your ...

• Notifications about new orders in the online store

  By default, as a site owner, you get an email notification each time a visitor submits an order in your store: On top of that, you can add up to 5 other emails that should receive order notifications. Adding additional email addresses 1. Open the ...

• Deleting Your Online Store

  If you're not using the online store functionality for your website, you can completely uninstall this application in the settings. This will help optimize your website's code by extracting the scripts used for the online store. Important: once you ...

• Online store overview

  An online store is a perfect way to showcase the products you sell to your site visitors. It includes most essential settings like adding the product images and videos, description, and price. It’s also quite simple to use — all you need to do is add ...

• SEO for the Online Store

  Once you've launched an online store on your site, it's important to maintain SEO ranking for the products. Proper SEO settings help you drive traffic to the product pages and get more orders. On SiteCliq, you can easily change the Title and ...